Shipping policy

When will my order ship?

Orders (not including pre-order purchases) are typically sent out within 3-5 business days. Depending on the number of orders, some may be sent out as early as 1-3 business days. Since I pack and ship the orders by myself, please be patient as I work to fulfill your order! :) 

How long will it take for my order to arrive?

For orders within the USA, please allow 1-2 weeks.

If you have not received your order within the given timeframe, please email me with your order number at artbyemmajuneau@gmail.com and I will see what I can do!

What about a tracking number?

To make shipping more affordable, I offer stamp and envelope orders which means there is no tracking.

If you purchased a larger order using first class mail, then a tracking number will be included. 

My package is missing/ damaged! What do I do?

Unfortunately there is always a chance that packages/ envelopes can get damaged in transit. Please email me your order number at artbyemmajuneau@gmail.com, and we will work something out. 

Do you ship to my country?

Right now, while I am still figuring out shipping costs and international tariffs, I am primarily shipping to the United States and Canada. If you're international, and you would like to place an order, please check the USPS website to see if your country has any shipping restrictions. If not, send me an email and let me know which country you're in, and we will get your shipping costs figured out! :)